Workplace Strategy for Hybrid Working


Workplace Change in 2022


Return to the office

The pandemic has dramatically disrupted how we work. We may have thought it was temporary disruption, where we make a few adjustments, and all will eventually return to normal. It’s not turned out that way.

How do you create a plan for a post-pandemic workplace and ways of working? A good plan is more than nominating a number of days in the office.

Here are three facts that make an overall ‘rethink’ of the workplace a necessity rather than a luxury:
  • An astonishing 40% of staff are considering moving on, in what is being termed ‘the great resignation’
  • ​It is beyond dispute that remote work erodes overall cultural cohesion*
  • ​Research shows that what constitutes an effective workplace environment differs across employee profiles**.
This is not a good time for playing ‘wait and see’. Simply exhorting staff to ‘come back’ may fall flat if the office experience is a ghost town.

Right now each organisation needs a plan that re-aligns workspace, technology and ways of working with organisational purpose, employee experience & culture. 

The plan needs, at least, to work within budget parameters, and perhaps even include cost reductions in the event that property can be consolidated.
*(Microsoft, 2021, report available on request)
**(Leesman, 2021, link available on request)

Questions organisations should be considering to shape a successful hybrid workplace strategy

  • Should we be downsizing our office now or will people eventually return in force?
  • Are your team members working at home without the workspace provision they need to adequately fulfill their role? And what’s the action plan if they don’t?
  • How do you effectively collaborate over Teams or Zoom, is it even possible?
  • ​Is your office space busy in some areas and completely empty in others? Do people want to collaborate but find that half the people they want to see aren’t in the office at the same time?
  • ​What is the best approach for your specific business: remote first, hub and spoke, office-first, or a blended operating model? And how can you figure it out?
How we increased employee experience scores by 20% and saved millions of dollars
These questions aren’t actually new, and prior to COVID we worked through them with over 75 organisations who were already ready to tackle them for reasons other than the disruption caused by the pandemic. 

What we know is that there is a science to getting the answers right – you don’t need to be “guessing”. Actually, our average client impact is an increase of 20% in self-reported employee experience scores, often accompanied by savings in real estate costs. 

Our recent case study of a $20 million saving over 10 years is not uncommon.

Ultimately the way we achieve this is through a mapping process that:
  • starts with sensitivity to the overall business strategy and purpose
  • ​uncovers the most powerful ‘moments that matter’ to staff
  • ​differentiates where needed between the staff ’personas’ – differing roles have differing work styles and needs
  • ​identifies just the right ‘enablers’ to bring organisational success and individual productivity together.

Introducing Touchline

The research and recommendations model we use, called ‘Touchline’, leaves you with:

Hard data from our analytical tools so you know you’re not guessing, consistent with worldwide research carried out since the pandemic.

A set of ‘signature stories’ demonstrating your future state that staff and leaders can endorse and be inspired by actions for the design of your space, technology, and change management that are ready to go and budgeted within your constraints.

Clearly articulated answers to all the big questions about workplace culture, workplace EVP, talent retention, etc.

Our Workplace Strategy Team

We’re a passionate team who believe that the right workplace direction is one that is personalised to the organisation and its people. Our first instinct is to ‘tune in’ to what is special and distinctive about where you’ve come from and where you’re heading – this is why our solutions are successful. The moment we love most is when a picture of the future come into ‘shared focus’ in such a way that leaders say ‘yes!’.

Steve Collis

  • Steve has worked at the intersection of people, space and culture for over 15 years. 
  • ​His background in education has left him particularly qualified for navigating people through new growth curves.
  • ​Active in thought leadership, Steve has presented keynote addresses in America, South Africa, New Zealand and Australia, and has also published academically.
  • ​He believes, from experience, that “when strategy meets culture, culture eats strategy for breakfast, lunch and dinner."


Lisa Justice
  • Lisa has spent over 15 years researching and strategising around the lived experience of teams and the impact of the built environment on the employee and client experience.
  • Her particular passion is workplace wellbeing; a foundation for other strategic imperatives such as productivity or the embrace of collaboration.
  • Lisa is as comfortable facilitating C-Suite strategy conversations as she is connecting one on one with staff on the ground. 
  • ​Take the two together and you have Lisa’s perfect recipe: a vision for a workplace that is both transformational and instantly credible at the front lines.
Our Top 5 Resources For Hybrid Working

How To Make Your Workplace Great Again

3 strategies we use to save millions of dollars in office space and increase employee experience scores by 20%.

How Much Office Space Do You Need?

Office space needs have radically shifted. We can show you how to calculate the exact right size office for hybrid working. 

Free Office Space Calculator

Use a calculator to get a quick idea of how much office space you need and your potential savings. 

'Rethinking The Workplace' Book

Get a free copy of our book Touchline. Our proprietary blueprint for setting the future of your workplace environment. 

M&C Saatchi Case Study

Learn how we helped M&C Saatchi save $20 million in property costs. 

Workplace experts since 2005

Over the years, the Workplace Strategy team at Amicus has assisted organisations of every size, shape and industry to establish workplace environments that bring out the very best in their people. In many instances, our clients have won awards for projects that we were proud to support with strategic visioning and change advice. 

For our team, the issues COVID has brought to the surface are nothing new. For many years prior to the pandemic, we helped our clients successfully deploy high flex ways of working matched with a smaller office footprint and enhanced use of technology. This is simply a great idea whose time has now come. 

And our secret sauce? More than anything we know how to build a shared picture of the future that everyone can say yes to. The picture frame consists of well choreographed physical spaces (home, office, other), technologies, and ways of working. And the picture itself… is all about the people!

Exploring Amicus

Workplace Design and Construction

Our in-house Design team create innovative design solutions to solve and meet your challenges. We’ll be your advisor and companion through the delivery of your entire project journey and workspace transformation.  

Workplace Strategy

We help our clients determine the optimal work space for hybrid working and attract staff back to the office. We provide a blueprint to create emotionally healthy, mentally resilient and high performing virtual or hybrid teams.

Technology and Furniture

Our mission is to unite your modern physical space with the right, simple-to-use digital technology to create amazing human experiences and transform the way your people connect, collaborate and create.


We work across a variety of industries and provide complete lifecycle finance solutions for our clients' workspace, their equipment, and tools, including strategy, design, sourcing, equipment, technology, construction and move management.


Contact us

Call Steve and Lisa on 1300 360 877 or complete the form below and they will reach out to you.



Level 10, 2 Bulletin Place
Sydney NSW 2000
Phone: 1300 360 877


Level 2, 517 Flinders Lane
Melbourne VIC 3000
Phone: 1300 360 877


Level 8, 344 Queen Street
Brisbane QLD 4000
Phone: 1300 360 877